Today was also very productive. I arrived in the morning with a set itinerary provided to my from my site supervisor, which promptly flew out the window. They were very short today in reference, and so I spent the morning answering phone calls. The majority of these calls were simply phone number requests. I had one patron, who I suspect was a lawyer, who said he was in the hospital and wanted more than the normal two requests for phone numbers. I didn't know it was limited to two, (I'll have to review the PPM,(that I just reviewed, no less!)) and so I decided I would be magnanimous and give him all he requests, which was four. Three of these were for law firms, and the final was for the district attorney's office. He said he'd call back in 15 minutes, and so I rushed to gather the phone numbers.
He ended up calling about an hour and 15 minutes later, and I jokingly said I was wondering when he was going to call back. He didn't' seem to think that was funny, and reminded me he was in the hospital. So, very business-like I gave him the phone numbers he requested, although he only wanted one in the end, and not the one I provided, but the local number, which he hadn't specified.
*rolls his eyes*
So, I quickly got him that, and sent him on his way. He ended up calling back for the number for the publisher of the Palm Beach Post, so I gave him the number for their office on Belvedere Road, since that's where it's published. He didn't want that, said thanks anyway, and hung up on me.
So, I guess that was my first rude reference patron. No doubt many will follow!
The majority of the afternoon was spent inputting orders for DVDs from a list I had to go back over last week. This list was much more extensive and the items in it were older, so many more had to be ordered. In fact, I ended up not finishing but only got to the Rs. My site supervisor had people she wanted me to see in the afternoon, so I briefly saw them. I spent an hour with a health reference librarian, and we discussed different resources she uses and why. I also was given another nice introduction to the government resources by the government research librarian. It was much the same as when I had a job exchange here, but I guess he didn't remember me, and I didn't want to make him feel awkward.
And that was my day! I arrived at 8am and left at 6pm, totalling 9 hours.
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2 comments:
I suspected I knew who the hospitalized patron was, whom you were helping, but I just spoke to some other staff who've been assisting him, and it isn't the person I suspected.
But, yes, we do have our demanding patrons. You're remembering to "click" when you answer the questions, right?
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